COMMS & Automation

Mition’s COMMS & Automation module gives organisations a powerful, centralised way to manage email, SMS, and automated communications across the full member journey.

From subscriptions and renewals to events, registrations, invoices, reminders, and follow-up sequences, Mition helps organisations communicate consistently, automatically, and at scale.

It is designed for teams that want to reduce manual administration while delivering more timely, personalised, and professional communications.

Communicate Across the Entire Platform

Mition’s communications tools are deeply connected to the rest of the platform, allowing messages to be triggered from more than 40 common automation points across areas such as:

• Subscriptions
• Renewals
• Registrations
• Events
• Invoices
• Member activity
• Form submissions
• Reminders and notices

This means organisations can automate communications based on real activity, rather than relying on separate systems or manual sending.

Automated Emails That Save Staff Time

Mition can automatically send emails at key moments throughout the user lifecycle.

Examples include:

• Subscription confirmations
• Renewal reminders
• Registration acknowledgements
• Event reminders
• Payment notices
• Follow-up emails
• Final reminders
• Compliance or engagement nudges

These automations reduce repetitive admin and help ensure important messages are sent at the right time.

Professional Email Templates Using MJML Technology

Mition’s email editor is built on MJML technology, allowing organisations to create responsive, modern email templates that display well across devices and inboxes.

This makes it easy to build:

• Newsletters
• Transactional emails
• Reminder sequences
• Event campaigns
• Renewal workflows
• Branded communications

Templates can be reused across the platform to maintain consistency and save time.

Powerful Personalisation With Hundreds of Tags

Messages can be personalised using hundreds of tags, including contextual tags that dynamically pull in user, subscription, event, invoice, and system information.

Examples include:

• Dear [PreferredName]
• [SubscriptionName]
• Event details
• Invoice balances
• Dates and due dates
• Registration information
• User-specific account details

This allows every message to feel relevant and tailored to the recipient, even when sending at scale.

Bulk Email With Centralised Lists, Roles, and Tags

Mition includes bulk email tools that work with centralised contact lists, allowing organisations to target audiences using:

• Roles
• Tags
• Subscription types
• Member groups
• Event participants
• Custom segments

Because lists are connected to live platform data, organisations can send to the right audience without constantly exporting and re-importing contacts.

Bounce Tracking and Open Tracking

To improve deliverability and reporting, Mition tracks important email outcomes such as:

• Delivery status
• Bounce history
• Open tracking (optional)
• Per-user communication history

This gives administrators better visibility into whether messages were received, opened, or failed, helping teams make better decisions and follow up where needed.

SMS for 2FA and Broadcast Messaging

Mition also supports SMS messaging for practical and urgent communication needs.

This includes:

• Two-factor authentication (2FA)
• Verification codes
• Broadcast notices
• Short reminders
• Urgent updates

SMS can be used alongside email to support both security and fast communication.

One Connected Communication System

Because Mition’s COMMS module is integrated across the platform, organisations can manage communications in one place instead of stitching together external tools.

This creates a more reliable and consistent experience across:

• Membership
• Learning
• Events
• Registrations
• Payments
• Renewals
• User accounts

The result is better engagement, less admin work, and a more professional communication strategy.

Built for Organisations That Need More Than a Newsletter Tool

Mition’s COMMS & Automation module is ideal for organisations that need communications to be:

• Personalised
• Automated
• Auditable
• Connected to live user data
• Scalable across departments and functions

It is especially valuable for associations, membership organisations, training providers, event-based organisations, and any team managing complex communication workflows.

Turn Admin Into Automation

Sending messages manually wastes time and increases the risk of inconsistency.

With COMMS & Automation, Mition helps organisations streamline communication, automate routine processes, and deliver highly personalised messages across the full user journey.