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If you have any questions email support@mition.com.au at any time and we can provide you information and add it to this section for others.


FAQ

Can't find an answer to the question you have? Contact us, we usually respond within a few minutes during business hours. When we use a mition membership system, who owns the data? One of the first questions people ask for their organisation is "who owns the data?"The short answer, your organisation does.Each organisation is given their own Microsoft Azure SQL Database and some Azure Blob diskspace. The database comes pre-configured with some data that the system uses, like counties, sta...

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Webpages

This section is dedicated to everything webpages, there are many sub-sections here to help you to create and manage beautiful a beautiful website.

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Custom Fields

 The system comes with many fields standard, but every organisation has the ability to create 8 custom user fields.  There are 8 free spaces on the User table which you can utilise for your own custom fields for your organisation. The main benefit of using these fields is that they are on the User database table and can be used in reporting and filters on the main Member Search page. There are also 8 custom fields available for Suppliers too. To create a custom fields.Go to the Admin Se...

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Members

The Members feature of your mition website has many tools and functions to allow you to manage your members.Use these pages to find out how to manage your members. We cover many topics here from creating new members, to self service and registration.Members allows you to keep historical information on staff, members, suppliers and any other person who plays an important role in your organisation.By keeping history on when a user held a role, it gives a new dimension to your user record keep...

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Service Desk (Helpdesk)

A built in Service Desk in every mition site so you can manage your members requests.You can also use the service desk module to manage internal tasks for your team, track the resolution and closing of tickets and see where the bottle necks in your organisation are.With small and large organisations, helping your members is your goal. With the helpdesk system it allows organisations to put processes in place to do this. Members can create and track and add comments to tickets, staff can move...

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Workflows

Workflows allow you to create steps at specific points.You can find workflow under Admin Settings > WorkflowsLoginLogin Workflows occur immediately after Logging in was successful (before Registration steps / if any)Two Factor Authentication (new device)This feature will check to see if this user has logged in from this browser before, if not and they have a valid mobile number, an SMS will be sent to them with a 5 digit number they will need to enter to continue.  Registration  Reg...

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Relationships

Define any kind relationships for USER to USER (FRIEND) or USER to SUPPLIER (SUPPLIER) using the Relationship Settings.When you create these you can then use them when you edit a user or a supplier.FRIENDThe inbuilt FRIENDS feature is already available and you can see and edit any friends this user has added themselves. To use the Friends feature, all you have to do is put a User Directory on any webpage users have access to, they can then find and friend other members themselves. This go...

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Subscriptions

This section is dedicated to everything regarding Subscriptions. From creating a subscription to managing renewals.

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Document Library

Originally we created a Media library which is a great repository for the website and images, but as the system evolved we needed a document library, an area where you can create different folders and allow different access levels, whether you want to share read only documents with your members or allow committee members access to upload documents, the document library is a very flexible solution to allow you to store all your important files. Known Limit (MTN-579):Currently there is a maxim...

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Forms

Forms are very useful for many different business processes; they can be used for onboarding new clients, like a contact us form. They can be used for collecting survey information annually just as an example.To create a form, go to the Forms module and click new.You can give the form a name and a description and once saved you will be able to add other fields, move them up and down and make them mandatory or staff only.You can create basic fields of type text, textarea, date, number, dropdo...

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Payments

Before being able to accept credit cards and recurring payments on your mition site, you will first need to add a payment gateway, currently we only offer Stripe.You can accept payments manually and record payments manually such as bank transfer, cash and cheque.The easiest way to collect money is to use credit cards and to add a Stripe account. It is up to each organisation to create their own stripe account and the relationship between your organisation and stripe and any fees they charge....

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Project Board

Turn any service desk category into a Project Board.This feature is for STAFF only. Members who are not STAFF cannot see the boards, but they can still see their own tickets via the Service Desk.By default every site has a Helpdesk category called Project, this is an example Service Desk Category that has the Project flag set.You can create more service desk categories or edit existing ones to make them into projects by going to Admin Settings > Service Desk > Service Desk Categories and e...

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Events

The event module is quite new. It was designed to be able to help you manage all your events as well as easily display them on the website, users can self manage their attendance for free events (with more feature for paying events coming soon).If users are not logged in and they clicks the FREE EVENT button, they will be asked to register or sign in to continue.Go ahead! Start creating events and displaying them on a webpages for your organisation today.Event ListThe Event List is a web...

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Campaigns

How to setup and track campaign success.Just like membership based organisations, we ourselves often run campaigns to attract our perfect clients.We run ads through different channels and campaigns and we look at how much we spend on each campaign versus how many new customers this campaign brought in.When you create a campaign, it doesn't matter which company you go through, you can use your mition website to record where this member came from.The mition site has recently added tracking ...

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