Documentation | Service Desk
A built in Service Desk in every mition site so you can manage your members requests.
You can also use the service desk module to manage internal tasks for your team, track the resolution and closing of tickets and see where the bottle necks in your organisation are.
With small and large organisations, helping your members is your goal. With the helpdesk system it allows organisations to put processes in place to do this. Members can create and track and add comments to tickets, staff can move tickets to the right staff member and adjust the severity / urgency of tickets.
The whole lifecycle of a ticket is visible and it makes it easy to see where the processes are failing or doing well.
Allow your members to raise service tickets (for any service your organisation provides), auto assign to staff members, send txt messages for urgent tickets. This workflow tool helps to ensure all of your members requirements are not lost and are prioritised.
Use the service desk internally to track all your processes. Perfect for remote teams, who work full time or part time.
You can even get SMS alerts sent to those who need to know when thing are urgent.
In Mition, there's a built-in Help Desk that you can use to track different tickets or to perform general tasks. You can use it for your own members or staff as well. When you click on the service desk link in the system, you might see an empty list or you could see a list of existing tickets that people in your organisation have created. When you open an existing ticket, you'll find information about a user member's concern regarding a topic. As a Help Desk administrator, you have full cont...Read More
If you go to Help Desk as an administrator and click on the admin settings, you'll see different Service Desk Categories by default, namely Website, Subscription, Billing and Other. You can add the auto assigned user or to whom the created tickets will go to in the system. You can remove this though if you do not want this to appear by clicking on the 'edit' button or you can also just add your own by clicking the 'new' button. You can create tickets on behalf of other users, when you creat...Read More
powered by mition